TERMS & CONDITIONS

COVID Cancellation Policy

Travel is meant to be fun and stress free, and we want to make things are smooth as possible for you. So, we will not be charging you any fees if you are prevented from travelling due to Government announcements Imposing state lockdowns or travel restrictions, or if there is a COVID risk at our venue.

Cancellation or Changes to booking date: 

The way we make holiday plans has changed a lot recently. A lot of things can change at short notice. So, we have a short 48-hour cancellation policy, with NO DEPOSITS required upon booking. Who wants to be chasing down refunds right?

If you do cancel within 48 hours of the arrival time you will incur a fee equal to the first night’s rate of stay. 

No charge for change of dates but note the cost of your stay will be subject to that new rate at time of new re booking. 

No show policy

Oops, you forgot to tell us you weren’t coming. Unfortunately, failure to arrive on the booking date specified will result in the cancellation of your booking and will incur a charge equal to the booking’s accommodation cost for the first night. We will do our best to fill any ongoing nights you had booked with us.

 

Damages

We hope you treat our hotel like your home, enjoy the facilities and appreciate the love and planning that has gone into our venue. Every registered guest is personally liable for all charges and remain liable for all damages of the room or property therein, or any discrepancies during their stay, due to actions of themselves or their guests

 

.

Smoking policy

People come to Portarlington for the fresh air and sea breeze. Portarlington Grand Hotel accommodation is 100% smoke-free. If there is evidence of smoking in the rooms a fee of $200 will be applied to the guests bill on departure, so we can have it fresh and clean for our next visitors. Where CFA has attended to a false alarm due to smoking in the room, guests may also be liable for the CFA callout fee.

 

Pets

Many of us at PGH are dog lovers. Controlled (and adorable) dogs are welcome in the outdoor dining areas. No Pets or dogs are allowed within the internal building or accommodation. 

Parking

If you haven’t arrived by ferry from Melbourne, then we have FREE allocated guest parking available at the hotel. This parking is not undercover or under security and the entrance is via Fenwick St. Accessible car parks are marked accordingly.

Room Rates

Room rates and promotions are subject to change, based on availability at time of booking. Always check the rates via our website against your required date.

 

Minimum Stay

Min stays may apply during weekends or peak event periods. These conditions will be noted at time of booking if applicable. 

 

Check in / out

We know you can’t wait to get here! But we do want to make sure the room is spic and span for you. 

Check-in time is from 2 pm. 

Check-out is no later than 10 am.
Late check-out can be arranged until noon subject to availability and at a cost of $30 per room.

 

No parties / Loud noise: 

Portarlington Grand Hotel has a zero-tolerance policy on parties being held in the accommodation rooms. Come downstairs to The Atrium or Front Bar if you want to celebrate (responsibly) a little longer. 

 

Additional bedding: 

Our rooms are designed to optimally fit 2 guests. On the rare occasion, some rooms may fit an extra roll out at a cost of $30.

 Infants’ cot available on request at no extra charge

 

Responsible of service of alcohol: 

Portarlington Grand Hotel is committed to the responsible service of alcohol (RSA) to ensure a healthy, safe and friendly environment for our patrons and team members in accordance with all regulatory requirements and with community expectations. This applies to alcohol consumed in our dining areas and accommodation.